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"further to this when i brought the camera's inside next to the sync module they do work however the live stream lag is extremely poor and hit and miss if it loads at all"

"the quality of the picture is reasonably good in the day time but night vision is pretty poor even at the enhanced quality setting"

"live view absolutely useless"

"i had planned on adding more cameras to the system but im not left wondering if i would just face the same issues again and with less options for placement it could just end up being wasted money"

"my only gripe with this product is the quality of the wall mounts that come with each camera"

"there is a short lag for the clips to upload to the cloud but i haven’t found this to be a major issue"

"unfortunately the xt2 camera fog in cold weather making them practically useless"

"but if they only last a year i will be happy as it’s still more than other more expensive systems"

"however with constant alerts from motion detection the storage soon fills up it’s not as user friendly to quickly delete videos either to free up space i have hundreds of videos at this point of basically both happening"

"in night mode the image is even worse as expected i suppose"

"firstly the night vision just doesn't work"

"better screen masking options to block areas with plants or false alarm"

"they look good work excellently and have a great feature where you can block out certain parts of the area to prevent unwanted activations which for cheap cameras like these are a brilliant function my arlo set up doesn’t even have this!"

"the biggest issue i found was connectivity reliability the camera loses connectivity with the cloud too often reducing reliability"

"called blink support and they never heard of error message like this and told me to return it to amazon"

"another main issue is that you cant use local storage without manual downloads or purchase more cloud storage"

"one slight issue is that occasionally the signal drops however this can be easily remedied by restarting the 'sync module"

"the instructions are pretty useless as this is app based just download the free app and follow the setup prompts"

"night vision has changed to a closer range to cam lense only problem so compared to old xt not quite as good"

"contacted the blink technical support but they were utterly useless repeatedly telling me to make sure it was switched on!"

"postman deliveries cars on and off driveway however it can still pick up headlights at night within the self set exclusion areas areas set within phone software so position and direct the lens carefully to avoid false triggers as this can deplete the battery life max life approx 2 years "

"my gripes are you get an intruder the alarm sound on your phone will most likely be inadequate as it uses your notification sounds which are in my experience very short but it also means you get false alarms whenever other notifications come down which can be very frequently"

"the main problem is the lag in picking up movement"

"night vision is rather poor you are able to see a person moving from 10m but that's practically it "

"the only negative for me is the lack of full integration with smartthings"

"i would say that if the camera is situated in a busy area then definitely get a power cable as the batteries will not be reliable and you will spend a fortune on replacing them"

"i need a replacement for this camera it has no and does not work"

"do not waste your money"

"by the 8th of november it has stopped working"

"waste of money and i regret resent buying"

"i wish i had done this broom handle test to begin with as it took three attempts screwing this one camera into brick to find a spot that worked which was a real pain and to be honest i was close to sacking it all off and sending it back for a refund after it didn’t work the second time"

"by the time the app opens 10 12 secs and the awful awful lag catches up whoever was at the door has gone"

"just disappointed"

"absolute garbage"

"will be returning this as its just not good at what it is meant to be good at"

"one of the main selling points "2 year battery life" is a total disaster"

"which is a really pointless requirement when you're talking about outdoor cameras"

"really disappointed"

"the quality is shockingly awful!"

"you can't distinguish faces 10 feet away just not up to amazon's usual quality just thought i had to review as it was quite disappointing"

"well they are really frustrating!"

"i was so excited to get this system but i was very disappointed"

"the wifi signal is just awful making the camera close to useless for me"

"i live in a small bungalow which doesn’t bode well for a large house really annoying have tried reinstalling camera and showed full bars on wifi but yet again no ‘live view’"

"part of the problem is that the camera lens is quite distorted and out of focus over most of the field of view and is only really sharp in the center of the image"

"incredibly disappointing that it cannot be used as a trigger for alexa or smart home functions"

"at lowest possible settings it lags terribly even with a high end router and high speed broadband"

"terrible absolutely terrible"

"awful product delayed triggering time which means someone could get out of view before recording begins"

"actually its outrageously poor considering the cost of the camera and i see already that amazon is offering additional additional mounts for a further £9"

"these cameras are one of the best options if you want a close to completely trouble free & wireless installation without having to lay extra wires do anything more difficult than minor drilling with the right accessory mounts you may not even do any drilling at all thus not needing a technician"

"also had to put these up high due to how easy they pop off the wall mount criminals would take them easily lol i’ve just ordered the silicone covers for them so that might help with the cold conditions "

"which means it just hangs from most sockets very untidily"

"biggest waste of money i have ever seen"

"poor show amazon"

"it's an embarrassing product that amazon should not of put there name to"

"the motion detection is delayed so it seems pointless to use it as a communication to talk to deliveries because when they come and the camera records you can’t physically access the live stream as it says ‘camera busy’ as it’s recording?"

"it is now going straight to the garbage where it belongs"

"received the blink xt2 yesterday and was very disapointed"

"if you try to see who's at the door and it fails first time and you try to view again it just says "live view in progress" when it isn't"

"terrible customer service not worthy of the amazon brand in my opinion"

"it's ok but still has faults in design"

"this may sound small but its frustrating a little at times"

"as is compared to the nest & foscam models i own i've found using this item very frustrating to the point where i really feel like it's not just limited but actually useless"

"if you need to get an appreciation of the kind of issues then read the other reviews and be aware that some of them are based on completely unrealistic expectations"

"i think blink know there's a manufacturing problem with the xt2s and are going through delay tactics"

"do not recommend as you could be wasting time depending on whether they'll send you a working unit or not"

"i’ve been looking at this for a few months and always been put off by some very harsh reviews of poor performance"

"obviously that is not a satisfactory situation as an unwelcome caller may not be registered"

"if i had been aware of the limited range of the motion sensors i would've probably bought something else i will stick with them and buy more cameras eventually"

"if you bear that in mind you can't fault these at all"

"my camera has good wifi signal too but still delay happens"

"this is basically flawed"

"can't fault them at all"

"the camera to wi fi strength reading drops off rapidly with distance and needs a repeater in every room blink give standard complcated answers not applicable to uk internet providers especially with dual frequency routers"

"i’m returning mine as they must be broken"

"i am fortunate enough to have a detached house and there is 1 camera on each side 4 "

"another problem by the way is getting the back of the cameras and almost impossible task i know they have to be waterproof but it is a ridiculous task involving a lot of frustration and asking other people to try"

"we've had some torrential rain since installing them and the camera housing has withstood the downpour a heavy frost did obscure the lens one night until the sun warmed things up"

"all because a lot of people dont know what they're doing i have a mine field of easy to set up and hack things out there and trying to find a security device i can be sure is safe"

"they look good work excellently and have a great feature where you can block out certain parts of the area to prevent unwanted activations which for cheap cameras like these are a brilliant function my arlo set up doesn’t even have this!"

"never written an amazon review before but thought it would be best to warn anyone thinking about wasting money on these"

"i had both cameras mounted within 10 mins i have wooden cladding outside so was quick to do but any surface to screw in the bracket will be quick once you have rawl plugs in if not onto wood"

"i would have been very satisfied except for one massive problem"

"fibre wifi 500mb and this camera is just very slow"

"i did contact customer services and they tried to resolve it and eventually stated it was a hardware issue so they immediately sent me another camera but the replacement is exactly the same"

"99 during the limited time sale"

"one slight issue is that occasionally the signal drops however this can be easily remedied by restarting the 'sync module"

"easily removed and stolen"

"i would advise hat they are put in a discrete or high position to prevent then being stolen"

"they are truly one of the major infuriating electronics"

"1 failed straight out the box with no sound had a nightmare trying to get it replaced and still waiting support team lied to me telling me it was coming in next "few days" it's already been a week and still not materialised despite it having been sat in the dpd depot for the last 3 days"

"in this time the camera may capture someone approaching your front or rear door then during the 10 seconds break completely miss them entering the property or doing damage or anything else that you may want captured"

"dreadful service"

"blergh live view fails often"

"unless i park the car in exactly the same spot every night and set an exclusion zone around the windows there is no way to avoid this"

"i just wonder if i should have sent it back when i realised there was a connection problems ?"

"the quality is good at distance but the images do become blurred if you zoom in to the max but that being said i think they are good enough"

"they’re brittle plastic and come with just two screws no wall plugs etc"

"constantly losing connection"

"i’m returning mine avoid!"

"it also provides a link to trouble shoot this problem"

"if thinking of buying the recommended camera shields for incelment weather again dont bother the wind blows the water onto the cameras and the fixing stems rust its only been two months save your money and yout valuable time avoid blink"

"originally i changed to blink from the first arlo cameras that were very expensive not as good quality video used batteries that were expensive and only lasted 6 month max before needing to buy new batteries"

"the only thing the app is missing for me is that you cant mass download the clips all at once you can however mass delete them"

"you get a decent amount of storage allowance"

"ease of installation pir motion detection meaning fewer false triggers free cloud storage thumbnails in the software to quickly indicate what caused the trigger night vision 2 way audio alexa integration etc"

"if they alarm now i get my torch and go look in my garden or ignore them as for watching footage "

"your lazy programmers can't learn how to escape dangerous characters welcome to the 20th century"

"i've had a blink interior system for some time and i am completely happy with it the video quality and ease of connection operation is unbeatable in my opinion"

"the only slight drawbacks are the max 60 sec recordings before a 10 sec pause but have found so far that 60 sec are ample"

"in some cases the person is already turned around and walked away"

"be prepared for multiple missed events and false alarms"

"another issue the motion detection has is reflections"

"batteries lasted 9 days on the front camera 😂😂 if you want to actually see what's going on at home get a wired one there's literally no point in these the 2 year claim is honestly such nonsense"

"you cant really see faces i spent ages trying to sort it out"

"night vision is poor to okay unless there is some light about"

"daytime quality is ok but the night mode is very blurred"

"one of the three cameras run out of battery after only 5 weeks of use and the other two also shows low battery"

"night vision is very blurry which is a shame because the daytime images are really clear"

"2 battery life is very limited unless you want the camera to be non operational for most of the time"

"would be nice to have a way to reboot the camera and sync module via the app these are working well so far conected to bt home wifi mesh discs edit: few days in a live view on camera and thumbnail snapshot seem to be failing regularly at night when network usage in the house is at its lowest"

"i have ordered and got a washing machine which i love and many household products delivered which is so helpful as i have been told to self isolate"

"9 months later still not fixed the issue reported to management level broken promises of firmware update to address these issues have been unanswered junk camera poor customer support steer clear of this substandard camera that is painful to use"

"update: just 17 days after getting the camera and setting it up i have got a low battery warning"

"when you do a live view there is an awful buzzing sound for a second or so before the audio comes through"

"my garden device is almost dead after one month!"

"i installed outside under the roof to monitor the access back to the garden a part some silly problems with the motion sensor due to the smokes of the boiler i installed it too close my fault it works perfectly: hd video in day night vision that allows to recognise faces but it takes a lot of power of course decent audio quality in night vision it crackles on ios but not android in my case the time lapse to receive the notification is 10sec tested at home and at work using mobile 4g network"

"must admit i really like these cameras but where they fall down is when it comes to setting a schedule regardless of how many cameras you have linked up you can only set it to turn them all on or all of together"

"originally i changed to blink from the first arlo cameras that were very expensive not as good quality video used batteries that were expensive and only lasted 6 month max before needing to buy new batteries"

"don’t even have to worry about the batteries going flat alexa can be set up notify you and even order replacements from amazon"

"also to note sometimes we go or leave by the front door and it doesn’t record"

"did some research & was almost put off by one or two negative reviews"

"as is compared to the nest & foscam models i own i've found using this item very frustrating to the point where i really feel like it's not just limited but actually useless"

"4ghz only solution"

"what then happens if the module or the cam loses signal is that the cam does not work you get a blank grey screen on the the app saying disconnected"

"one dissatisfied customer"

"i struggled for a couple of hours to get it set up so alexa would notify of a 'visitor' but eventually gave up and called amazon who looked up the problem and discovered that it only works in the usa and canada and not in the uk yet?"

"however i set one up outside in the daytime it was fine come night time it was virtually impossible to see anything i had to go outside to look because i thought an extremely thick fog had descended it was literally impossible to see anything at all when the motion detector alerted me to movement i can only assume it was a cat but all i could see was eyes as it moved across my patio"

"it is easy to set up trigger areas within the field of view to eliminate spurious alarms"

"on the good side i like the motion detection and how u can choose what to detest radius and u can schedule them although u can’t pick an individual camera to schedule which is annoying "

"the biggest issue i found was connectivity reliability the camera loses connectivity with the cloud too often reducing reliability"

"the main failing in my view is that it does not reliably reconnect to the wifi if there has been an outage e"

"and they are very inconsistent and have a lot of failed errors the night vision isn’t amazing quite burred you can make out shapes but nothing clear"

"the main problem with this system is the camera quality its poor compared to even the cheap camera systems"

"only limitation is the quality of your wifi signal but the camera system shows how strong the signal is during set up"

"had for 1 week reset twice because it lost wifi signal less that 30cm from router first frost this morning camera picture terrible"

"another surprising and disappointing factor is when i’d contacted amazon in this and asked for them to be replaced they have declined and can only offer a 30 day faulty return policy!"

"we now have a camera at every access point to the property doors windows gates garden fence and not one of them has lost connectivity despite the large area they’re monitoring"

"however i am pleasantly surprised and am not planning on returning this as it stands"

"up my neighbour going to work this morning very easy to install i think it took me longer drilling the walls with 2 holes i have a really expensive wired cameras set up and they are great i was really socked how easy it was i had to drill holes for my wired installation i wish these were about then"

"night vision camera clicks noisy when comes on and off and red light is switching on and sensitive to light"

"using the built in speaker is a bit clunky !"

"i am copying a statement from the product description down here and please tell me if any part of that would indicate that "hey btw this camera is totally useless without buying an additional module""

"the mount is a bit feeble and it would be simple to steal one of these if it was mounted low down"

"delay between motion and detection and notification wasted my money as usual with amazon reviews 😡😡😡"

"all in all i would not recommend purchasing this product and am seriously regretting wasting my money"

"so this was difficult fiddly and time consuming"

"i'm just saying that this product is not as good as it claims and for that reason it is way way way over priced"

"luckily i had positioned the blink in a corner above the front window so it was well tucked away and wasn't easily spotted"

"can’t give 0 stars sadly!"

"only had few months and app on phone showing that battery's are low health mm to say these last for 2 years is crazy as i only used for short views "

"unfortunately the xt2 camera fog in cold weather making them practically useless"

"update: after amazon responded and suggested another camera in addition to the original i have seen further issues with the blink technology and will be returning both cameras"

"these 2 issues make this device completely unsuitable for my needs so now i just use it as a deterrent"

"however with constant alerts from motion detection the storage soon fills up it’s not as user friendly to quickly delete videos either to free up space i have hundreds of videos at this point of basically both happening"

"it never catches the subject for short events"

"negatives: all four cameras have at some point gone offline leading me to have to delete and reinstall hint: make sure you have all the serial number of the cameras recorded in case you have to reboot them i didn't and had to climb back up a ladder to remove the camera and record the number"

"in truth i was just being impatient and it did connect after leaving it long enough to go make a brew"

"also having not adjusted any settings and previously recieving activation notifications despite movement infront of the camera was failing to detect anything"

"when you can't get it to announce that motion detected and run a routine battery will never last week let alone 2 yearsthis claims that it works with alexa but it doesn't say that it's limited function routines are very difficult to get working triggers impossible ifttt helps with g00gle home amazon edited this review!"

"i believe they've been manufactured in humid conditions and fog when the internal temp drops"

"he can do to help the third advisor couldnt be less interested or helpful if he tried telling me to return them this isnt helpful or convenient ive been without the front camera for 3 days now we bought these after being burgled a few months ago safe to say im not happy in the slightest and ive"

"i would like it to automatically connect to my original ssid even if it is a slower connection"

"i am so fed up with going to the door and finding sales people knocking even though i have a sign saying no cold callers"

"i can manually enable them and disable them but that's a massive pain in the ass"

"fundamental design flaw as it’s too easy to steal"

"setup was super easy but please note you need wall plugs if you're installing on brick walls you get screws included in the box but no wall plugs"

"works ok indoors when initially testing out the camera albeit the app is very un user friendly and live feed is very clunky at best like the old days of trying to watch a video over dial up broadband"

"these cameras are one of the best options if you want a close to completely trouble free & wireless installation without having to lay extra wires do anything more difficult than minor drilling with the right accessory mounts you may not even do any drilling at all thus not needing a technician"

"i still have some unresolved issues with the camera"

"i have sky tv the connection to router is through a sky hub maybe this is the reason but i am heart broken and very frustrated"

"junk for money"

"i can't stress enough that some negative reviews on this product are down to simple mistakes from the user not the device this inculdes wifi range and the strength of your wifi unfortunately if your have poor wifi you will have delays and possibly connection issues"

"you can section of certain parts of the field of view of the camera to minimise trees & bushes moving around in the wind giving false alerts"

"but this can be helped by being able to set up dead zones in the settings"

"they often don’t work and the camera fires even though it’s set to ignore part i’ve updated the photo in app too "

"and they are very inconsistent and have a lot of failed errors the night vision isn’t amazing quite burred you can make out shapes but nothing clear"

"another problem by the way is getting the back of the cameras and almost impossible task i know they have to be waterproof but it is a ridiculous task involving a lot of frustration and asking other people to try"

"not many false alarms sensitivity can be turned down during windy weather and areas of the frame can be ignored so it doesn't pick up buses seen over the back gate "

"overall i'd recommend you buy this product however there are some big issues that may stop you"

"it has no secure mount and is a clip on so would have concerns of theft ironic i know so i have purchased third party secure cradle that screws together"

"the "advanced zoning" doesn't work or is very intermittent on some of the xt2 cameras"

"very easy to install all it takes are a couple of drilled holes and that's it"

"if you have got weak signal near your camera i would recommend you get a tp link powerline wifi extender available on amazon on the positive side: the camera runs on two batteries that are included these are meant to last for two years i haven't had it for long enough to comment on this the camera comes with a bracket and screws included"

"motion detection this is the biggest problem of all"

"now the biggest downside to this system: the night vision!"

"random issues with connection and camera stops recording have to reset the box then"

"just no excuse poorly executed"

"massive delay in showing you the image when you get a notification or just want to view"

"wake up the next day your stuffs gone but at least you’ve got a video of some masked thieves stealing your stuff"

"further to this when i brought the camera's inside next to the sync module they do work however the live stream lag is extremely poor and hit and miss if it loads at all"

"as is 4 stars only and the price is the saving grace in comparison to other systems on the market"

"they can log into and adjust your system if you are having issues so maintenance is automatic with regular software updates which self install"

"most irritating though was because app kept crashing the number of logins in a session is apparently quickly hit and access cannot continue since user is locked out for an hour for security"

"upon looking on the blink community forum it seems like an on going issue that has yet to be fixed"

"quality is ok but it's a rip off unless it can trigger events might as well put a cheap webcam in a plastic bag"

"i get over 50 alerts per day busy road and battery lasted around 2 months"

"i regret buying them"

"the android app is easy to use but a bit slow to connect"

"i set mine up checked the live feed once then found out that it must have been a fluke because it didn’t work once fitted"

"its massive selling point is the fact the cameras have zero cables!"

"i'm going to look into my legal rights as not fit for purpose but past amazons return window"

"if amazon were to make this camera with the option of hard wiring with both power mains and internet cables this camera would sell like hotcakes"

"i would like to see the ability to connect these to more than one network or ssid as i use a wifi repeater if the repeater goes down for some reason the camera connected to the repeater would be useless"

"okay there are accessories that enable you to enclose the camera in other colours but many will not think of this and will simply not buy the camera as it's black?"

"i tried moving the sync module to 3 different positions but nothing changed still a poor signal"

"your lazy programmers can't learn how to escape dangerous characters welcome to the 20th century"

"this proved to me that this product can’t be good if can only offer a 30day warranty"

"blink support advised i needed another sync module which is not available at that time nor do they have any eta"

"another surprising and disappointing factor is when i’d contacted amazon in this and asked for them to be replaced they have declined and can only offer a 30 day faulty return policy!"

"battery life unknown at the moment but the claims are 2 years the app is super simple and useful too as it allows all settings to be done from anywhere any time"

"i’m returning mine as they must be broken"

"to make things worse technical support makes you waste time when contacting them with the usual "try to move the camera" "try to change batteries" "try restarting it" etc"

"at lowest possible settings it lags terribly even with a high end router and high speed broadband"

"more annoyingly in trying to find a suitable location to refit the camera that was meritful in terms of camera angle but also would actually connect to the sync module i held the camera at various points around the walls outside my house to see whether it connected to the sync module and it seemed ok in a couple of spots so i picked one and drilled more holes and fitted it to the wall for a second time"

"just no excuse poorly executed"

"at night the infrared image is useless most of the time"

"i installed outside under the roof to monitor the access back to the garden a part some silly problems with the motion sensor due to the smokes of the boiler i installed it too close my fault it works perfectly: hd video in day night vision that allows to recognise faces but it takes a lot of power of course decent audio quality in night vision it crackles on ios but not android in my case the time lapse to receive the notification is 10sec tested at home and at work using mobile 4g network"

"i was quite excited to try out this camera but was disappointed by the lag time its nuts upto 7 seconds lag viewing live footage"

"currently the app lacks a schedule to arm or disarm the system"

"postman deliveries cars on and off driveway however it can still pick up headlights at night within the self set exclusion areas areas set within phone software so position and direct the lens carefully to avoid false triggers as this can deplete the battery life max life approx 2 years "

"its seems to me like the product has been rushed out in beta form and is not yet fit for purpose"

"unfortunately i'm unable to recomment this product the basics here is it needs to be reliable enough to leave and bring up footage when needed not constantly check its connected"

"must be a faulty camera xt2 the other 2 x xt cameras are working very well indeed no problems at all"

"appalling product and dire customer service"

"there is an unacceptable delay between the camera picking up moment and the image appearing on your phone or tablet"

"the only way to turn it off is to remove the batteries"

"other times it picks up motion in the disabled grid"

"more annoyingly in trying to find a suitable location to refit the camera that was meritful in terms of camera angle but also would actually connect to the sync module i held the camera at various points around the walls outside my house to see whether it connected to the sync module and it seemed ok in a couple of spots so i picked one and drilled more holes and fitted it to the wall for a second time"

"do not believe the slick adverts for this unit as they paint a false picture they are obviously primed with knowing someone is at the door etc"

"my biggest issue was the night vision when there was any other light from lichen windows or the ir light on a different security camera"

"on tripped recordings they all miss the initial stages with the recorded footage only capturing the final moments such as the ‘intruder’ walking away"

"could do with a locking screw to stop it being removed so easily"

"but the supplied mounting is utter crap"

"works with echo devices but you need a fast upload and download speed for this to work else alexa will fail to connect"

"ironically a picture on the amazon sales listing which i saw before purchase shows the camera mounted at an entrance door which is in a reachable position"

"i think blink know there's a manufacturing problem with the xt2s and are going through delay tactics"

"but its grossley underdeveloped lot more work needed to make this a "market leader""

"the camera brackets are a bit flimsy and i am worried that the next gale will blow them of the brackets"

"g frosty morning the images become unusable because of condensation!"

"ok i have extremely poor eyesight but still find it very difficult on a 10 inch tablet"

"but the sound quality both ways is awful night vision is pretty poor to unless something is within a metre of the camera and not in pitch black"

"well it recorded what happened before and after the gate opened so was absolutely useless to find out who entered my garden"

"so annoyed i wasted money on this as finding one to work with my alexa"

"my only gripe is that the free clips are too short"

"this is a major issue which they promised to address somehow but it's unclear if this feature will be free or if this will come with a sub based system or similar"

"bought to use as a nursery camera and it's been practically useless"

"for my purposes i only bought the camera because it was a cheap way to find out if i really needed a better and probably more expensive one"

"anyone who knows that you have this camera could easily download the app and view inside your property delete videos totally defeating the purpose of having a cam"

"very poor quality built to snap images is rubbish and the app is even worse"

"the app keeps logging my wife out so the whole arm disarm when one of us is in the proximity doesn’t work"

"no rtsp support that many other cheap cameras offer"

"this was probably the biggest issue i had with this product"

"it still records clips and you can play them back but you get an error message "unable to connect to camera" when you try to view in real time"

"the main issue i have had with this camera is that it decided to delete footage before the 14 day period"

"had a slight issue with the firmware update timing out on installation of camera one"

"however this neos camera does not have the ability to define the motion trigger area but instead it reacts to any movement anywhere within its field of view so you constantly get false triggers and loads of video of random people walking by in the street outside and random cars driving by which makes the motion sensing pretty useless"

"the only problem i would say is the microphone isn't the greatest and the night vision is reasonably ok but apart from that i can't fault it!"

"alexa connection problem sorted and now working fine on both my cameras"

"utterly useless"

"so you'll end up disabling motion tracking on those cameras due to the amount of false alarms"

"however this neos camera does not have the ability to define the motion trigger area but instead it reacts to any movement anywhere within its field of view so you constantly get false triggers and loads of video of random people walking by in the street outside and random cars driving by which makes the motion sensing pretty useless"

"the main problem being is you don't realize you are not getting notifications until you haven't got any!"

"for £30 which is about what my other two cameras mentioned earlier cost in comparison to those the live stream on this neos is rather poor"

"the only negative is that it doesn't work with google home hub at the moment"

"first the length is just under 2m so if your power source socket is further including traversing corners etc then you will need the specific power cable for this"

"have this in my living room now i know where all my cats sleep when i’ve gone to bed disappointed with the neos boost have paid for the subscription but it does not work"

"don't waste your money"

"i have lowered the rating on this camera due to the fact that a few weeks after installing it and buying another one the live stream stopped working"

"waste of money"

"i received my 1st neos smartcam today and have to admit that after reading all the comments i was ready for sending it back but as there where also quite some positive feedback i just had to try it myself"

"absolute waste of money!"

"check the google play store and you'll see the poor ratings"

"frustratingly useless"

"total waste of time now having to return it and ask them to delete my account didn't setup correctly was poorly packaged and i was not comfortable giving them so much personal information and having no means to delete the information afterward"

"more than night vision stays on even the system is disabled and live view is not in use not echo fiendly waste of energy intrusive"

"shockingly poor piece of kit"

"the fact you can buy it directly from neos company for only £20 is extremely annoying that i paid £25 for it here"

"the camera seems ok but the app for it is genuinely the worst thing i've seen in ages"

"we wouldn’t be without this kit"

"tried several times again this evening and had a multitude of issues ranging from time outs "i'm sorry this is really embarrassing unable to generate a qr code unknown error" messages still not connected to alexa still not working"

"fed up of a blank white box appearing on screen some sort of missing error message and have to restart the app fed up with autoarm function takes ages to detect ive left home hours sometimes likewise takes forever to detect your return home"

"i thought this neosmart cam would be a great replacement but although the sound and picture is very good it does not automatically record except for extremely short clips triggered by either the sound or motion sensor"

"also there is no was to turn off the audio feed so if you are in the same room as your camera with the app operational on your phone you get the most awful feedback"

"so i have three useless cameras"

"this is useful for saving battery life on battery operated cameras but these cameras are mains wired so it just a useless feature that cannot be turned off"

"in general baby monitors have bad image quality poor sound and can be quite slow but you pay a premium as it’s a baby product"

"you have to log off then back on each time you want a different view between cameras also the time delay can be annoying from camera triggering"

"overall hugely disappointing and i certainly wouldn't recommend it"

"but the reality is the app is bloody terrible"

"the instructions are sparse and unable to find anything online"

"i also believe they use ‘‘tis a part of home insurance with arriva i would question the legality of any claim due to its failure to do as stated?"

"means me and wife have more time together rather than start stopping netflix everytime"

"like others i found its insistence on knowing your full address and the app having access to the phone's location services extremely worrying"

"i think she finds that quite confusing but it at least distracts her for a bit!"

"this unit fails on a regular basis to “self arm” when leaving home!"

"but seriously amazon should dis associate their alexa device 'deal' with this junk"

"i have a purpose outside camera with a huge wifi ariel that is terrible"

"but i've also found that the motion detection is useless outdoors with or without zones sensitivity or sound settings"

"the limited cloud storage is an annoyance"

"buggy ios app crashes freezes "

"always losing connectivity demanding me to reset the camera almost daily and even doing that i have no guarantee it will work"

"however in reality the software has significant bugs which when you chat to the developers via the app nice feature they tell you that they know it doesnt work but they are working on a fix but cant give you any idea of when the fix will be ready"

"i constantly get error notifications of armed then disarmed this can carry on alday"

"motion detection: i've given it a 5 i have it set to the lowest sensitivity which seems fine it does pick noise from a noisy motorbikes going past and the wind if it's a windy day"

"i'm often seeing error messages which say the camera cannot be accessed these go away after restarting the app"

"it will only record the few seconds the manufacturers allow and the footage is "locked down" by proprietary format not generally compatible with anything else"

"i have no concerns with privacy issues and the firmware is regularly updated"

"such a useless product very difficult to set up"

"and it just leaves a nasty taste in my mouth"

"i have no doubts at all that i will be buying another very soon to protect my man cave from unwelcome intruders"

"next morning at work checked the neos app error screen no live feed an error has occurred"

"however a small issue"

"basically a closed system with limited functionality that forces you to spend £30 a year to automate turning all your cameras off or on"

"dislikes: contrary to the advertised functionality the sd card actually records continuous 1 minute clips regardless of whether camera is armed disarmed and regardless of motion detection thus rendering the camera somewhat hamstrung if customers only want to record extended 'motion' events when out of the house for a couple of weeks"

"the software is well made and the features are great 👍 not like some of those crap chinese poorly made interfaces"

"i have 2 of these in my flat but for some reason they both at the same time randomly delete footage!"

"motion detection works as expected cons: sound is below adequate not great for live feeds"

"bin file in order to flash the camera so now i have a useless brick which is a shame because it seemed like a decent little camera while it worked"

"geofencing often fails motion detection triger huge number of fake alarms even on lowest setings and the noise does same is triggered by itself when night vision is comming on "

"i really don’t recommend this and i believe they had plenty of time to fix these ridiculous issues"

"geofencing often fails motion detection triger huge number of fake alarms even on lowest setings and the noise does same is triggered by itself when night vision is comming on "

"there are colour aberrations on edges of objects and fine detail say text faces leaves are not clear indicative of a poor lens"

"if you have noisy neighbours who might set it off you can turn it off "

"all set up picture quality on the poor side of average worse in the dark could not connect to alexa"

"in response to the security concerns you are required to provide your address on signup although you could provide fake details but you do not need to provide access to your iphone's location unless you want to use the auto arm disarm feature"

"unfortunately you buy this camera as a package and this is where it all falls flat on its face"

"however in reality the software has significant bugs which when you chat to the developers via the app nice feature they tell you that they know it doesnt work but they are working on a fix but cant give you any idea of when the fix will be ready"

"my only issue is i can not turn the cameras off"

"the only reason why i don't return it its because i'm based in italy so amazon will let me pay for the return fees"

"it is not compatible with your alexa smart devices at all total false advertising at its best"

"customer support is outstanding and there are no cloud storage fees unlike some rather expensive big brand cameras"

"you require a ridiculous password for the phone app that can never be remembered"

"previous concerns around the app wanting too much information in another review seem unfounded as i was only asked for my address which was explained"

"they set up quite easily then the app told me the firmware needed updating i tried for times and it failed each time so i cancelled that went back to look at the camera picture to find error 90 and no picture and it would not reconnect"

"this product poorly packaged and terribly constructed"

"and if it fails again back it will go"

"in summary it's an amazing kit of hardware shame that the software lets it down"

"however the recording options are sadly very lacking"

"it seems unsecure always under maintenance and often offline"

"main gripe is sound cannot be switched off and is very sensitive so my show repeats everything with slight delay that becomes very annoying if left on tried to cover mic hole but had little effect"

"the sdk is same as chinese products with more or less flaws retain same intrusive behaviour you can be watched at anytime"

"initially it runs in cut down form and provides you with a triggered 12 second recording which cannot be triggered again for a 5 minute “cooling off” period which is very inconvenient"

"we turned the camera on as we were leaving on a holiday and on day 4 it decided to disconnect and stop working completely leaving us very uneasy worrying and wondering about what is happening back at home"

"i can imagine what it is like from other cameras i've used overpriced cloud storage for fifteen second clips"

"equally frustrating is that you can only alarm all or none of your devices"

"please be aware that the live stream can fall behind by several minutes after viewing for a few minutes"

"you can record out of a window but needs to be placed very close to avoid reflection at night"

"the problems seemed to be made worse when adding a 2nd user onto the account"

"also intrusive info regarding physical address of camera required at set up"

"very basic need to add your address for some random reason very laggy didnt love the quality returned for refund although a nice "concept" if people can make use of it no good as a security camera though as if its monitored 24 7 there is lag which isnt good for security might be good for checking pets"

"saying " alexa show me kitchen " just didnt work"

"supposed to be indoors only but can record out windows but needs to be in intimate contact to avoid glare from night vision leds"

"absolute junk would not work from first installation tried installing again and again kept getting the same message "cannot find the specific network name" tried to contact customer services no reply"

"i’m struggling with the concept of a security camera that delivers 12 second motion detected clips then waits 5 minutes before it will do the same neos call this a cooling down time or something "

"annoying that didn’t work on 5ghz & had to switch phone to 2"

"it worked pretty well for 3 weeks but suddenly the live feed started to increasingly lag behind"

"it doesn't work properly at the mo apparently due to a software issue which they're investigating"

"the set up was very intrusive as reported by other reviewers and i was unhappy about providing exact address location"

"all of the above comments have been raised by disgruntled customers since product launch yet the neos developers can't seem to be able to release firmware updates to fix these basic oversights"

"however as time has gone on the app and software have proven themselves to be an absolute nightmare and very unreliable"

"if you only ever want to use it for live view and the motion alerts it's fine but it is very badly restricted without the ability to playback your recorded videos from the app"

"the only downside is that it appears to stream to neos and then back to my device which on a slow connection is a negative"

"firmware and integration with amazon echo show devices is very sketchy"

"fed up with the live feed delay when live feed actually loads neos keep repeating we fixed it in last update rubbish read the reviews "

"a very irrelevant answer that doesn’t help at all!"

"apparently a sd card will record all events but this is only useful after the robbery and assumes that the neos has not been stolen"

"the app crashes and closes down regularly"

"for a cheap camera this is kind of enough to stop me using it"

"setup behind door surround glass to prevent it's theft but then had to disable led's to prevent glare so night image not so good while in daylight it is superb"

"hoping to catch the dog owner that keeps letting their dog poop on my property and doesn’t clean it up!"

"it seems unsecure always under maintenance and often offline"

"i can only presume they had been paid to promote it because it is utter crud"

"the second major fault is the motion detector"

"sometimes it failed immediately sometimes it froze halfway through sometimes it had a flickering message"

"i have given this only 4 stars as despite being tech savvy and computer literate i still needed their support which annoyed me"

"picture faultless talk back so grainy distorted scares the crap out of my daughter"

"very erratic operation either you get zero notifications then you are inundated with them"

"all of the above comments have been raised by disgruntled customers since product launch yet the neos developers can't seem to be able to release firmware updates to fix these basic oversights"

"the camera isnt being picked up"

"mixed feelings about this camera on the whole it's good for the price"

"i really wanted to like these but just wouldn't work"

"questionable security and use of sensitive data"

"tried to reconnect but kept failing"

"the other minor issue is that the night vision mode is set to auto and occasionally it doesn't seem to reset to normal mode when it becomes day time"

"such a stupid camera i have never seen such a delay in any camera"

"cheapo chinesium for me now"

"i would give it zero stars if i could"

"ah well it's only £25 you've thrown away i've spent more on a tankful of petrol and with nothing to show for that!"

"tried several times again this evening and had a multitude of issues ranging from time outs "i'm sorry this is really embarrassing unable to generate a qr code unknown error" messages still not connected to alexa still not working"

"it has a confusing website that seems to be a houshold insurance website with minor links to this camera"

"while it's true this only for indoor use so is not as robust as a nest cam in pretty much every other respect this is equally good and comes for an almost "throw away" price"

"the issue i had with my previous camera is that the audio was terrible all you could hear was loud hissing"

"i may have been unlucky but im not risking paying out and having to return another again if it doesnt work"

"and the limited options to be able to record to sd card as the developer would like you to subscribe to their cloud however for me it is my house i do not want to share my privacy with the world"

"and i’ve researched many even my fussy husband loves them"

"this really is an indoor camera i face mine out the window at my cars so i get some glare from the glass but there are mounts for external available"

"i had some trouble setting it up as i inputted my address incorrectly i thought my internet wasn't connecting because the cause of set up failure wasn't clear happy i managed to figure it out"

"i can accept low quality but this just plain doesn't work"

"the live feed is constantly unavailable have had to re set up the camera on a regular basis involving reconnecting it to our wifi and to the app that comes with it which is a real inconvenience"

"one of the more useless features of the app is the "auto arming" which should arm the camera when you move out of your geographical area and disarm when you return home"

"it would also be good if it were possible to disable audio in the app as ours is mostly pointing outside through the window"

"sound and motion sensitivity has to be dialled right back otherwise you will be inundated with emails from false alerts"

"very disappointed i wish i had bought a tp link camera instead have a couple of them for years and never had a single problem "

"our son has been seizure free for almost 2 years but in june they returned as focal seizures so we decided to install the camera as he likes to spend most of his time in his room playing video games so the motion sensor would alert us when it picked up move ment so we could respond accordingly and also as a watchful eye as he sleeps"

"constantly drops off the network most times loses settings"

"the primary issue that i identified in my initial review was rectified some time later"

"i dropped a star due to the constant requests to upgrade at a cost i think way to high for longer recordings which were free when i first had them"

"don't waste money if you have any latest samsung"

"the actual hardware software not in sync faulty"

"one of the more useless features of the app is the "auto arming" which should arm the camera when you move out of your geographical area and disarm when you return home"

"there is no support on this product you have to figure everything out for yourself using the rubbish instructions and poorly printed qr codes"

"the app is soooo intrusive!"

"addendum july 2020: i am amending my original review from 1 star to 4 in recognition of the fact that neos did make changes to their mobile application which addressed enough of my privacy concerns for me to not only begin using the camera i initially purchased but to go on to purchase an additional three other units"

"the boost payment doesn’t upgrade to ‘full’ recording and as below still has a cool off period of 1 minute itonly records 50% if the time pointless security if it doesn’t capture everything!"

"software lets it down alexa echo show sometimes won’t connect when via the app it does connect"

"takes ages to sync and the app continually freezes"

"it didn't work and i tried it on 2 separate wireless networks also after having to create an account and the device didn't work there was no option to close delete account so this is more time wasted trying to contact them to request the close my account"

"i've started the free trial for the 1 min recordings and they are all good quality"

"within 2 years we were on our 4th motorola baby monitor £150 and it kept becoming faulty"

"i got told that other people have had the same problem"

"now they are charging for neos 'boost' a month optional subscription for 'extras' i think the priority should be working software!"

"someone only needs to fart within 200 metres of it and it drops connection"

"since a firmware update at the end of march this product has been unusable as the app hangs when trying to review clips"

"i often have trouble viewing the stream but the bandwidth at the property is low so that may be the reason that said i have little trouble viewing the feed from the nest doorbell"

"in general baby monitors have bad image quality poor sound and can be quite slow but you pay a premium as it’s a baby product"

"the complaints about privacy seem silly to me how can you expect notifications to be sent to your mobile if you aren't prepared to give the system your number?"

"how long does it take to fix this important glitch?"

"video delayed about 10 seconds then gets worse got to 20+ seconds"

"it's ok but needs improvement"

"i’ve found the app extremely unstable though"

"connectivity is a nightmare this might sometimes be due to bad wi fi or dodgy 4g but the feed constantly breaks down and leaves a blank screen"

"as i said previously they have got greedy and will not get any more money from me in subscriptions or cameras"

"this meant that footage of a burglary taking placing that i was suppose to be forwarding to the police so they could arrest the individuals no longer exists and the burglar walks free"

"they obviously know this is not very good because you can upgrade with a monthly subscription to get a longer recording with a lesser cool off time i therefore bought one from china that records motion until it stops which is what you would expect from a security camera!"

"it only records little snippets not continuous when it sees movement useless if you are using it for security"

"very erratic operation either you get zero notifications then you are inundated with them"

"very basic but at £20 what do you expect!"

"however there are a number of points for improvement: the supplied usb cable is too short to reach the level of power sockets if the camera is ceiling mounted the 10 second recording time is too short to be very usable the motion detection is overly sensitive it will often record passing car headlights and on one occasion even a moth in the room"

"customer support is outstanding and there are no cloud storage fees unlike some rather expensive big brand cameras"

"do not waste your money mine are all going back!"

"very poor struggled with low light and no real definition"

"it does take a sd card and also has an upgrade on the app that allows you small extras like 1 minute of recording instead of 12 seconds for something like £3"

"took about 24 hours for it to work after initially trying to set it up"

"the app is absolutely rubbish"

"it only records little snippets not continuous when it sees movement useless if you are using it for security"

"and being more skilled than the average techie i had a look at what the little blighter was passing back over the internet neos might be a british developed sofware planted on chinese hardware but i discovered these little blighters are sending api calls back to a server in china!"

"don't be tempted the hassle you have to go through to connect these little bundles of joy is just infuriating besides neos wanting to know everything about you and your house the set up i had to do was lengthy and ultimately pointless if you have a dual band router which is probably 95% of you you're gonna run into trouble these only connect to the lesser 2"

"my wifi is great so it's not the signal that is causing the poor picture the movement detection feature is a joke"

"this is great to prevent unwanted notifications"

"so if you need it for a cheap nanny cam it would do the job"

"i had just one camera set up for about 3 weeks with only 1 occurance of missing recordings"

"they tried to resolve it by sending me two replacement same issues"

"i have been using this camera for almost a year now and it's good for indoors but not recommended for outdoors night vision is perfect you can see very well as to who it is it records noises and detects a moving object and alerts you straight away on your phone reason why i'm giving it a 4 star is because"

"it would be useful if you could adjust the length of the clip captures as sometimes 12s isn't quite enough"

"has potential but not worth it yet"

"they replaced motorola focus 35 cameras which are getting tired"

"during the day it is good but at nighttime through a window it doesn't work and during the day if there is sunlight shining towards the glass it's not good"

"while the camera quality is really good and the system is easy to set up it's let down by near constant crashes"

"* motion detection is very good no false positives so far cons are all software and so hopefully sortable : * no ifttt support for the non technical this is a neat way to link home devices such as turn on the lights if motion detected * no ability to mask certain areas"

"no rtsp support that many other cheap cameras offer"

"no idea why this has less important functionality than the us version"

"very disappointed i wish i had bought a tp link camera instead have a couple of them for years and never had a single problem "

"unfortunately after only a couple of days the motion noise alerts stopped app keeps crashing and signing you out"

"the quality of the image is slighty blurry and lacks sharpness and that's in hd!"

"720 hd old school short clips unless you want to pay for longer if you put micro sd card in the software in camera won't let you watch it unless you remove sd card and connect to computer to watch"

"at least the app takes you to a website telling you they are having issues i guess that's a plus lol"

"the app itself is basic and has so many issues it’s difficult to list them"

"slight heart attack"

"in response to the security concerns you are required to provide your address on signup although you could provide fake details but you do not need to provide access to your iphone's location unless you want to use the auto arm disarm feature"

"i was a little skeptical about this from reading reviews of the app asking for too much info"

"when used with alexa the screen on any device disconnects after 30 mins"

"great if you want a cheap fun camera in your house but i wouldn’t really put it in the home security category and i’m surprised they sometimes bundle this camera with the echo show 5 given the limited alexa integration"

"sound quality form the tiny inbuilt speaker is awful very tinny and difficult to understand the speech"

"but the sound quality both ways is awful night vision is pretty poor to unless something is within a metre of the camera and not in pitch black"

"previous concerns around the app wanting too much information in another review seem unfounded as i was only asked for my address which was explained"

"the camera disconnects all the time!"

"easy to setup and good picture quality slight lag of live feed but not that long"

"negative points"

"i kept having network issues with it and it refused to connect giving me error code 90"

"my kit never actually contained a screw and wallplug as stated so i would say that if you are handy with a drill and countersink and you dont need extra usb cable then dont bother with the mount kit"

"give it a miss"

"it doesn’t take any stills when it detects motion it should so i don’t know if mine is faulty it did the first week set up was hit and miss it’s quite discrete i like that element"

"i am not sure if this is a widespread problem but be wary!"

"i already have a good cctv setup costing several hundred pounds but wanted additional areas covering to keep an eye on my cats and kittens who love to hide away in difficult to reach areas"

"this description needs to be changed it states with an sd card you can record for x amount of days and have the footage this is completely false"

"there are 2 massive holes in the feature set for this device: 1"

"hope this helps any of you having trouble connecting"

"updated december 2019 so neos still haven’t added sd card support through the app meaning the only way to view the sd card footage is to physically remove the card and plug it into a computer"

"this can't be used as a nanny cam anymore and according to a lengthy conversation with their support they have no intention of fixing this"

"secondly the ‘boost’ premium payment is an awful business model even though they have dropped it to £2"

"i don’t want to have to have location settings draining my battery on all the time and i don’t always remember to manually switch the alerts in and off"

"i'm not sure why but it seemed to take a couple of days to "settle down" and react to whether my phone was in the house or not but since then has been working fine"

"it didn't work and i tried it on 2 separate wireless networks also after having to create an account and the device didn't work there was no option to close delete account so this is more time wasted trying to contact them to request the close my account"

"i have found that bug in the software means that it doesnt retain the settings so when it you do go out it does arm but then doesnt record or notify you rendering the camera totally useless"